| Course Overview | This module will provide you with ways to improve job satisfaction for team members through more productive handling and management of callers. The module focuses you on how to sell in the context of a customer enquiry and the specific attitudes that affect sales performance. |
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| Designed For | Anyone who deals with customer sales over the telephone. New and intermediate telesales positions as well as customer service positions. |
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| Learning Outcomes | On completion of this module, you will be able to:
- demonstrate how to build rapport over the telephone
- apply sales techniques to telephone enquiries
- apply an enthusiastic and pro-active service approach to customers calling on the telephone
- handle telephone enquiries with a sales focus.
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